terms & conditions
We are Franny Belle Premier Baby & Childrenswear. We operate the website at www.frannybelle.com
Our registered office is 108 Glasgow Road, Dumbarton, G82 1jw, Scotland. Our registered VAT number is 0000000000. If you need to contact us you can do via email to firstname.lastname@example.org or call us on 01389 734447.
Franny Belle Premier Baby & Childrenswear is committed to protecting the privacy of its customers. We will not divulge any information about you to a third party. Any information we collect about you is used solely for the purpose of processing your order. We will only hold information held about you in accordance with the Data Protection Act 2018 and was last updated on 24.05.18.
Your credit/debit card details are processed by our secure service provider and as such we do not see your card details, the secure service provider does not see the personal information input by the customer.
We may contact you with regards to processing your order. We may, also, use this information to tell you about changes to our website and to let you know about our products. If you do not wish to receive this information, please send us an email.
The policies are designed to protect the customer and Franny Belle Premier Baby & Childrenswear if you have any queries regarding any element of these statements please do not hesitate to contact us.
Conditions Of Use
No contract will exist between you and Franny Belle Premier Baby & Childrenswear unless and email confirms that it is dispatching your product. Items featured on the site are held in stock (unless otherwise stated), and every effort will be made to complete an order to customer requirement. No liability is accepted where Franny Belle Premier Baby & Childrenswear is unable to complete an order.
The completion of the contract between you and Franny Belle Premier Baby & Childrenswear will occur when the order is dispatched, unless you have cancelled the order- in accordance with our instructions. We will send you an e-mail acknowledging your order, once it has passed through our security checks.
Orders are typically dispatched within 1 working day of the order being placed.
It is possible to cancel before the order has been confirmed by email. To cancel please email us, quoting the relevant reference number.
We hope that you will delighted with your products, if for any reason you are not happy with your purchase you may return non sale items within 14 days of delivery, in its original condition, unworn and with labels intact for a refund or exchange.
If you return an item to us for which you did not order, or for any other reason which is our fault, we will also pay you the cost of the return carriage. If this happens, please contact us first and we will let you know how you should return the item to us.
You will be responsible for the item or items until they reach us.
For more details see our Returns Page.
We accept most major credit cards Visa Credit, Visa Debit, Visa Electron, MasterCard, and Maestro. Paypal is also a payment option. We take payment from your card at the time we process your order ready for dispatch.
Orders are typically dispatched within 2 working days. For more information regarding delivery pricing and international postage please see our Delivery Page.
Franny Belle Premier Baby & Childrenswear is not liable for any import duty for international orders.
108 Glasgow Road
Tel: 01389 734447